Terms and conditions

These Terms and Conditions (“Terms”) govern your use of topessayz.com (the “Website”) and every service offered through it by TopEssay (“TopEssay”, “we”, “us”, “our”). By creating an account, placing an order or otherwise using the Website, you agree to these Terms, our Privacy Policy, our Cookie Policy and our Money-Back Guarantee, which form part of this agreement. If you don’t agree, please don’t use the Website.

1. Key terms

• Customer / you – the person who uses the Website or places an Order.
• Order – a request for a Product submitted through the order form and paid for.
• Product / Paper – the custom written work, editing, calculations, code or other material delivered under an Order.
• Writer / Expert – an independent specialist engaged by us to complete Orders.
• Personal Order Page – the page in your account where you manage an Order, chat with your Writer and download files.
• Deadline – the delivery time you choose when ordering, counted from the moment payment is confirmed.

2. What our service is – and how Products may be used

TopEssay provides research, writing, editing and tutoring assistance. Every Product is an original model paper written to your instructions. Products are provided for research, reference and learning purposes – for example, to understand how to structure an argument, apply a referencing style or approach a type of problem.

You are solely responsible for how you use a Product. You agree to use it in line with the academic integrity rules of your institution and the laws of your country, and to cite it properly where you draw on its ideas or wording. We do not encourage, and do not accept responsibility for, any use of a Product that breaches those rules or laws. Please read our Notice on Social Responsibility.

3. Eligibility and your account

• You must be at least 18 years old, or have the permission of a parent or legal guardian who agrees to these Terms on your behalf.
• You must give accurate information and keep your login details secure. You are responsible for all activity under your account.
• One person may hold one account. We may suspend or close accounts that are used fraudulently, abusively or in breach of these Terms.

4. Placing an Order

When you order, you tell us the type of work, subject, academic level, length, formatting style, deadline and any special instructions, and you can upload supporting files. The quality of the result depends heavily on these instructions, so please make them complete and clear. Instructions added after a Writer has started may change the price or deadline.

An Order is accepted once payment is confirmed and the Order is assigned. We may decline an Order – and refund it in full – if we can’t find a suitable Writer, if the request is unlawful or harmful, or if it breaches these Terms.

5. Prices and payment

• Prices are shown in US dollars and depend on the type of work, academic level, length, deadline and any extras you select. The total is shown before you pay.
• Payments are processed by third-party payment providers. We do not store your full card details.
• Pay in 2: where offered, you may pay 50% when ordering and 50% on delivery. This option adds 5% to the price. You must pay the second part before downloading the final Product.
• Progressive delivery: available for Orders over $200, of 6+ pages, with a deadline over 5 days. It adds 10% to the base price and lets you receive and pay for the work in parts.
• Discounts and coupons can’t be combined unless we say otherwise, have no cash value and may expire.
• If you dispute a charge with your bank without first contacting us, we may suspend your account while the dispute is resolved.

6. Delivery and deadlines

Products are delivered to your Personal Order Page and, where possible, notified by email. We make every reasonable effort to deliver by the Deadline; lateness is covered by the compensation set out in our Money-Back Guarantee. Delays caused by late answers to Writer questions, late uploads of materials, or changes to instructions are not counted as lateness.

We recommend setting a Deadline with a buffer of around 30% of the time you have, so there is room for revisions.

7. Revisions

You may request free revisions that bring the Product in line with your original instructions within 7 days of approving the Order (21 days for progressive delivery Orders). Requests that add new requirements, change the topic or extend the length are paid revisions. Full details are in our Revisions Policy.

8. Cancellations and refunds

You can cancel an Order at any time before the Product is delivered. The amount refunded depends on how far the work has progressed: 100% before a Writer is assigned, 70% after assignment if less than half the time to the Deadline has passed, and up to 50% after that. Quality-related refunds are reviewed by our dispute team. The full rules, including time limits and the evidence we need, are in the Money-Back Guarantee, which prevails over this summary.

Approved refunds are returned to the original payment method. Processing times are set by your bank or payment provider.

9. Ownership of Products

• Once an Order is paid in full and approved, you receive the rights to use the Product for your personal, non-commercial purposes described in section 2.
• We will not resell, republish or reuse a Product delivered to you, except as stated below.
• If you receive a full refund, ownership of the Product stays with us, and we may publish it or use it commercially. In that case its text may be detectable by plagiarism-checking software.
• You may not resell, sublicense or publish Products as your own commercial content.

10. Originality

Every Product is written from scratch and checked with our plagiarism-detection software before delivery. If you provide evidence that a Product is not original, you are entitled to a revision or refund under our Plagiarism-Free Guarantee. Material you supply (for example, your own drafts or required quotations) is your responsibility.

11. Communication and conduct

• Communicate with your Writer only through your Personal Order Page. For your privacy and protection, don’t share personal contact details, login details for university systems, or arrange payment outside the Website.
• Treat Writers and support staff with respect. We may end an Order or close an account where a Customer is abusive or threatening.
• You must not use the Website to request work that is unlawful, defamatory, discriminatory, sexually explicit involving minors, or that helps anyone cause harm.
• You must not take exams, quizzes or tests on another person’s behalf, or ask us to log into your institution’s systems.

12. Confidentiality

We treat your identity, contact details and Order details as confidential and never share them with Writers or third parties except as described in our Privacy Policy or where the law requires it.

13. Disclaimers and limitation of liability

We work hard to deliver high-quality Products, but we do not guarantee any particular grade, result or outcome, because these depend on factors outside our control. The Website is provided “as is” and we don’t guarantee it will be uninterrupted or error-free.

To the fullest extent permitted by law, our total liability for any claim relating to an Order is limited to the amount you paid for that Order, and we are not liable for indirect or consequential losses such as lost opportunities or academic penalties. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

14. Third-party services and links

The Website relies on third parties such as payment processors, hosting and security providers. Their services are governed by their own terms. Links to other websites are provided for convenience; we are not responsible for their content.

15. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an Order applies to that Order. We will show the date of the latest update at the top of this page and, for significant changes, notify registered customers by email.

16. Governing law and disputes

These Terms are governed by the laws of the country in which TopEssay is registered. Before starting any formal proceedings, please contact us so we can try to resolve the issue informally – most problems are solved within a few days. If you are a consumer, you also keep any rights you have under the mandatory laws of the country where you live.

17. Contact us

Questions about these Terms? Email support@topessayz.com or use the live chat on the Website.