This Privacy Policy explains how TopEssay (“TopEssay”, “we”, “us”) handles personal data when you visit topessayz.com or use our services. We are the data controller for the personal data described here. If you have any questions, contact us at support@topessayz.com.
1. The short version
- We collect only what we need to run your orders, take payment securely and keep the Website working.
- Writers never see your name, email, phone number or institution.
- We never sell your personal data.
- You can access, correct or delete your data at any time by contacting us.
2. What we collect
Information you give us
- Account details: name or nickname, email address, password (stored encrypted), country and, optionally, phone number.
- Order details: paper instructions, subject, academic level, deadlines, files you upload and messages with your Writer and support.
- Payment details: handled directly by our payment providers. We receive confirmation of payment, the amount, and limited details such as the last four digits of a card – never full card numbers.
- Feedback: ratings, reviews and survey responses.
Information collected automatically
- Technical data: IP address, browser type, device, operating system and pages visited.
- Cookies and similar technologies: see our Cookie Policy.
Please don’t upload documents containing other people’s personal data, or sensitive information such as health records, unless it is anonymised and needed for your order.
3. How we use your data – and our legal bases
| Purpose | Legal basis (GDPR / UK GDPR) |
|---|---|
| Creating your account and fulfilling orders, including matching you with a Writer | Performance of a contract |
| Processing payments and preventing fraud | Contract; legitimate interests; legal obligation |
| Customer support and order updates | Contract |
| Checking originality and quality of papers | Legitimate interests |
| Improving the Website and our services (analytics) | Consent, where required; otherwise legitimate interests |
| Sending discounts and news | Consent – you can unsubscribe at any time |
| Keeping records for tax, accounting and legal claims | Legal obligation; legitimate interests |
4. Who we share data with
- Writers receive only the order instructions and files they need. Your identity and contact details are never shared.
- Payment providers process your payments under their own privacy policies and security standards (PCI DSS).
- Service providers that host the Website, deliver email, provide security and content delivery (such as Cloudflare), run analytics or power live chat – only under contracts that require them to protect your data.
- Authorities, where we are legally required to, or to protect our rights and the safety of others.
- A buyer or successor, if our business is reorganised or sold, under the same protections.
We do not sell or rent personal data, and we do not “share” it for cross-context behavioural advertising as defined by Californian law.
5. International transfers
Our providers may process data outside your country, including outside the EEA and UK. Where they do, we rely on safeguards such as adequacy decisions or Standard Contractual Clauses, so your data receives an equivalent level of protection.
6. How long we keep data
- Account and order data: for as long as your account is active and up to 3 years after your last order, so you can access past orders and we can handle disputes.
- Payment and transaction records: as long as tax and accounting laws require (usually 6–7 years).
- Marketing preferences: until you unsubscribe.
- Uploaded files and delivered papers: may be deleted on request once your order is complete and any revision or refund period has ended.
7. How we protect your data
We use encrypted connections (HTTPS/TLS), access controls, encrypted password storage and reputable hosting and security providers. Staff can access personal data only when they need to for their job. No system is completely secure, so please use a strong, unique password and tell us straight away if you suspect your account has been compromised.
8. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you and get a copy;
- correct inaccurate data;
- ask us to delete your data;
- restrict or object to certain processing, including direct marketing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting earlier processing;
- not be discriminated against for exercising your rights (California).
These rights are provided under laws including the EU and UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), Canada’s PIPEDA, Australia’s Privacy Act 1988, New Zealand’s Privacy Act 2020 and the Personal Data Protection Acts of Singapore and Malaysia. To use them, email support@topessayz.com. We may need to verify your identity, and we reply within one month (or the time your local law requires).
If you’re unhappy with how we’ve handled your data, you can complain to your local data protection authority – but we’d appreciate the chance to put things right first.
9. Marketing emails
We send offers and news only if you’ve agreed to receive them. Every email has an unsubscribe link, and you can also change your preferences in your account. Service emails about your orders will still be sent.
10. Children
The Website is not intended for children under 13 (or under 16 in some EEA countries). We do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy as our services or the law change. The latest version is always on this page, with the date it was last updated. We’ll email registered customers about significant changes.
12. Contact
For privacy questions or requests, email support@topessayz.com.
Our support team is available 24/7. Email support@topessayz.com or contact us.