Money-back guarantee

Cancelling your order

Contact support by live chat or phone as soon as you decide to cancel, then confirm it with a message on your order page.

An order that has been completed and delivered on time can’t be cancelled. If you have concerns about quality, use the “Refund” button on your order page instead.

Charged twice, or ordered twice by mistake?

If one order was charged twice, forward both receipts to support and the extra payment is refunded in full. If you placed two identical orders, cancel the one you don’t need straight away – otherwise both are treated as regular orders and the standard cancellation rules apply.

If your paper is late

Let support know and leave a note on your order page as soon as the deadline passes.

• Price recalculation: if the first version arrives after the deadline, we recalculate the price based on when it was actually delivered and refund the difference. For example, an 8-hour order delivered an hour late is repriced as a 24-hour order.
• Long-term orders: for orders with deadlines of 11–14 days or more delivered late, you can claim 7% of the cost back.
• Full refund: if the first version is late and you don’t approve it, you’re entitled to a full refund. In that case the paper is published online for commercial use.

Lateness refunds don’t apply if the delay was caused by extra materials uploaded late, or to revisions (revision deadlines are set separately). Tip: set your deadline with a buffer of about 30% so there’s time for revisions.

If you’re not happy with the quality

You can always ask for a free revision or a different writer first. If you’d rather have money back:

Partial refund (you keep the paper)

Use the “Refund” button on your order page within 14 days of approving the paper. We send you an editable version, and you have 14 days to explain the issues or share your own revised version. Our dispute team reviews it and may refund up to 40%.

Full refund (you don’t use the paper)

Submit your request through the “Refund” button within 14 days of delivery, and before you’ve approved any version. If the dispute team agrees your claim is reasonable, up to 100% can be refunded, and the paper is then published online.

If you’ve pressed “Approve” on any version, only a partial refund is possible. Requests without the information needed for review within 14 days are closed.

Add-ons and special cases

• Progressive delivery: approved parts can’t be refunded once work on the next part begins. The 10% progressive delivery fee is non-refundable.
• Writer preferences: if you paid for a specific writer category and we can’t provide one, that extra fee is refunded.
• Copies of sources: non-refundable once delivered; refunded if they aren’t provided.

When will I get my money?

Approved refunds go back to the card or account you paid with. Your bank or payment provider decides how quickly it appears – usually within a few business days.