Scenario A new-to-the-market energy (gas and electricity) provider has recruited 30 new customer service operatives (CSOs), doubling its current CSO team. The CSOs will answer telephone and e-mail enquiries, advising
LD02Design learning and development programmes to create value5This unit addresses the relationship between an organisation’s learning and development needs and the design of learning programmes, pathways and activities to meet these. It focusses on the essential skills of clearly identifying what is required from learning and development, and effectively combining a range of different learning … Read more