LMSI GUIDELINES
YOU MUST MAKE SURE THAT ANYTHING YOU WRITE REFERS BACK TO THE TOPIC LISTED IN THE ASSIGNMENT BRIEF.
Topic: What are the leadership and management mind set and behaviours for a
people-oriented company culture?
This topic is only valid for this unit and must be used to write the open book exam
and the report.
Assess Classical management theories (select 3 minimum)
§ Scientific Management Theory (Consider the 4 principles)
§ Administrative Management Theory (Consider the 13 principles)
§ Bureaucratic Management Theory (Consider the 3 principles)
§ Human Relations Management Theory
§ Modern management theory,
§ System management theory,
§ Quantitative management theory
NOTE: You MUST provide examples of the use of these theories in different Hospitality businesses
EXPLAIN the Role of a leader in the Hospitality Industry.(select 4 roles minimum)
§ Provide Direction (Establish the vision and emphasize its importance to everyone throughout the organisation; Develop the strategies to make attainment possible; Cope with any change that the strategies produce)
§ Align People (Communicate the direction; make it come alive for people; Engage people in implementation by helping them to see where they fit; Build commitment, especially when projects are big and will be realized only over time
§ Motivate (Hold up the banner and wave the flag; Coach and empower staff at all levels of the organisation; Recognise and reward success)
§ Delegates
§ Conflict resolution
§ Effective communication
§ Decision Making
NOTE: You MUST provide examples of these roles in different Hospitality businesses
EXPLAIN Leadership styles in the Hospitality Industry. Select all of them
§ Laissez-faire
§ Autocratic
§ Democratic
§ Paternalistic
NOTE: You MUST provide examples of the use of these styles in different Hospitality businesses
EVALUATE the Management and Leadership styles IN A SPECIFIC HOSPITALITY BUSINESS in view of The potential risks and benefits of AI for leaders and managers in the service industry.
NOTE: You MUST provide a thorough evaluation of the management and leadership styles of your chosen organisation IN LIGHT OF THE TOPIC with evidence of the business organisational structure and culture. Link these management and leadership styles to theories.
Factors that influence management style and structure in selected Hospitality business.
Critically analyse the internal and external factor, including their strengths and weaknesses (in view of Topic: What are the leadership and management mind set and behaviours for a people-oriented company culture?), and how they have changed specific management styles and structures of your selected Hospitality business.
Internal Factors
§ Organisational culture
§ Inherent structure of jobs
§ Hierarchical structure and occupation
External Factors
§ Diversion from the best practices to customised practices
§ Disruption of digital technology and innovation
§ Managing Diversity,
NOTE: You MUST link your discussion to selected service industry organisations
Critically evaluate Current management and leadership ‘hard and soft’ skills in a selection of specific Hospitality businesses
Briefly define Skill, hard skills and soft skills.
Current Leadership skills
§ Leadership skill,
§ Communication skill,
§ Teamwork skill,
§ Problem solving skills
NOTE: You MUST link your discussion to in a selection of specific Hospitality businesses
Current Management skills
§ Greater self-awareness skill,
§ Good listening and communication skill,
§ Emotional Intelligence skill,
§ Team building and ability to delegate task,
NOTE: You MUST link your discussion to a in a selection of specific Hospitality businesses
Critically evaluate Future management and leadership skills required by the service sector and how these can be achieved
§ Technology management skill,
§ Soft skill assessment skill,
§ Diverse team management skill,
§ Result-only work focus,
§ Emotional Intelligence
NOTE: You MUST discuss how the management skills and leadership skills can be achieved.
Service industry organisations change management systems and leadership in implementing change
Provide brief definition of change, Organisational change and discuss the types of Organisational change
Management of successful implementation of change.
To answer this, you need to compare and contrast the use of change process model (Kurt Lewin change Model OR Kotter’s Change Model) in the management of successful implementation of change in two different organisations
Leadership approach to management of successful implementation of change.
To answer this, you need to compare and contrast leadership in the management of successful implementation of change in two different organisations using the following
Define the vision:
Engage staff:
Be a catalyst:
Be a guide:
Translate it into action:
Bring about participation:
Manage the emotional aspects:
Deal with any power issues:
Train and provide coaching:
Focus on communication:
Critically evaluate how change management affects management and leadership skills and styles and how these skills have developed because of that in view of The potential risks and benefits of AI for leaders and managers in the service industry.
To answer this, you need to provide analysis of the effective approaches to management and effective approaches to leadership in relation to change management with examples.
Approaches to effective leadership in managing change
§ Situational approach:
§ Transformational approach:
Approaches to effective management in managing change
§ Task-orientation approach:
§ Relationship-orientation approach: