Explain the needs and expectations of market segments for products and/ or services of a given business organization. LO2 Produce a customer experience map to create business opportunities and optimise customer touchpoints.
Unit 16 Managing the Customer Experience LO1 Explain the needs and expectations of market segments for products and/ or services of a given business organization. LO2 Produce a customer experience map to create business opportunities and optimise customer touchpoints. LO3 Investigate the impacts of digital technology on customer relationship management. LO4 Apply effective customer experience … Read more