With respect to the changes brought about by the implementation of continuous improvement practices in Fidelity Investments, how can you help the Fidelity’s management to understand that ‘The Change Control Practice’
ICT265: IT Service Management Fundamentals Question 1 (a) What is the importance of Continual Improvement in Abigail Johnson’s statement “I’m here because I love this stuff…all that the future might hold”. Discuss how Fidelity handled continual improvement based on their investments until around 2005. (10 marks) (b) With respect to the changes brought about by … Read more